Thursday, February 25, 2010

Amazon Snaffu

Oy vey. More hours spent on the phone with Amazon.

Last week one of our Kindles had a meltdown and lost months of submission (meaning hours of extra work culling our email and rebuilding our list). Amazon offered to replace the model, failing to mention there's a four-week delay while they back order (from where I wonder?) the original device. So I call Amazon and they tell me they can happily send me the next-generation immediately- FOR AN EXTRA $50 BUCKS!

So...device breaks and I can wait a month for it to be replaced, or I can spend more money to upgrade? Um, what?

Our voices are now hoarse, but Amazon will send us a Kindle 2.0, at no cost, via next-day mail. But why, I wonder, did we have to kick and scream? Shouldn't this have been standard business practice?

Apoplectic at Astor Place (jmc)

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